Debrief Clerk

£29,800 per annum | 45 hours per week | 12:00pm – 9:00pm

Location: Waltham Cross

Shift Pattern: 2-week rolling shift pattern | 5 over 7, including weekend working
Additional hours may occasionally be required, including evening, night and weekend working, depending on workload and business needs.

About the Role

We are looking for an organised, proactive and detail oriented Debrief Clerk to join our Distribution team at Waltham Cross.

Reporting to the Distribution Shift Manager, you will play an important role in ensuring the smooth and efficient return of drivers to the depot. You will be responsible for the accurate and timely completion of paperwork, driver debriefs, checking returned goods and equipment, and supporting the wider Distribution team.

This is a varied administrative role within a fast-paced logistics environment, where accuracy, organisation and communication are key.

Key Responsibilities

• Debrief drivers on their return to the depot, with particular focus on incoming shorts.

• Check and process paperwork relating to bulk checks, backhauls and goods returned to the depot.

• Check delivery invoices, ensuring deliveries have been completed and signatures obtained where required.

• Ensure all company equipment, including phones, keys and Dart Tags, is returned and accounted for.

• Liaise with the Goods Returned team to ensure returned goods have been processed through Goods In.

• Receive and report vehicle faults, ensuring these are referred for rectification.

• Identify and escalate customer queries and issues to the relevant Team Leaders.

• Complete invoice scanning and uploading accurately and on time.

• Maintain accurate filing and records.

• Support Team Leaders with other duties to help expedite drivers' return to the depot.

• Support existing debrief processes and assist with implementing new processes where required.

What We're Looking For

• GCSEs (or equivalent) in English and Maths, grade C/4 or above.

• Previous experience in an administrative role. Logistics experience would be advantageous but is not essential.

• Good working knowledge of Microsoft Word and Excel.

• Excellent verbal and written communication skills.

• Strong attention to detail and an organised, methodical approach.

• Ability to prioritise, multitask and meet deadlines.

• Good problem-solving skills and a customer-focused approach.

• Friendly, helpful and professional manner.

• Ability to remain calm and accurate when working under pressure.

• Comfortable working independently as well as part of a team.

• Self-motivated, flexible and willing to take a hands-on approach.

What We Offer

• Annual pay reviews

• 28 days' holiday, inclusive of Bank Holidays, increasing to 33 days with service

• Company pension: contribute 5% and Reynolds contributes 3%

• Retail Discount Membership

• Health Care Cash Plan Membership

• Further tailored company benefits recognising service and commitment

Join Reynolds Food Group

If you're organised, detail-focused and enjoy working in a fast-paced environment, this could be a great opportunity to join our Distribution team and play an important role in keeping our operation running smoothly.

Reynolds Food Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.